Specific items (Personal Shopping Pass)
Specific items (Personal Shopping Pass)
Q: How to Order
Q: How to Order
Follow these simple steps to place your custom order:
- Step 1: Get the Catalog
Send an email with the subject or body "Get Album" to support@nanabossshop.com.(Note: If you don't see our reply in your inbox within a few minutes, please check your Spam / Junk folder.) - Step 2: Choose Your Items
Open the interactive catalog link sent to your email, pick your favorite items, and calculate the total amount for your selection. - Step 3: Select Amount & Checkout
Return to this product page. Select the corresponding values above to match your total amount, add them to your cart, and complete the checkout process. - Step 4: Confirm Your Order
After completing your payment, reply directly to our email (or email support@nanabossshop.com) with your Shopify Order ID and screenshots of your selected items.
We will process your custom order as soon as we verify your screenshots and payment! If you need help calculating your total, feel free to contact us anytime.
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Why Choose Us?
Video Service
Bring your mini bags and custom character suitcases to life with high-quality TikTok packaging videos, making every unboxing full of surprise and fun.
100% Satisfaction Guaranteed
Enjoy safe checkout, fast shipping, and 24/7 customer support. We’re here to help, every step of the way!
Shop with Love
Your order helps strays — a portion goes to animal rescue. 🐾
FAQs
Do you ship internationally?
Yes, we do! We ship to almost every country in the world except Bahamas, Yemen, Cuba, Iran, Sudan, Syria. Free shipping for all orders over $50. Otherwise, it costs $7.7,US remote areas 9.8$.
When will my order ship?
Orders ship within 3 business days. During launches/restocks, allow up to 14 business days. Delivery usually takes 6–10 business days.
How to track my order?
You’ll get a confirmation email after purchase and a shipping email once dispatched. Tracking info may take 2–3 business days to update.
I received a tracking number but it hasn’t updated?
This is normal with international shipments. Tracking updates once the package is scanned at the airport—usually after a few days.
What if I’m not home when my package is delivered?
Carriers usually reattempt delivery the next day or leave it at your local post office. Contact your carrier for details.
My payment was declined. What should I do?
Check your details, card expiry, and billing address. If the problem persists, contact your bank or us at support@nanabossshop.com.
Why did the price change at checkout?
Prices shown are product-only. Delivery fees may apply. If you notice a big difference, contact support@nanabossshop.com.
My discount code didn’t work?
Ensure it’s entered correctly and click APPLY. Discount codes cannot be combined. Still issues? Email us.
How do I cancel my order?
You can cancel within 2 hours of placing an order. After that, it may already be processing or shipped.
Will I get a confirmation email?
Yes! Please add support@nanabossshop.com to your contacts so it doesn’t go to spam.
I made a mistake with my address.
If the order hasn’t shipped, email us immediately to update it. If it has shipped, please track carefully and collect locally.
What’s your return & exchange policy?
Due to the mystery nature, no returns/exchanges unless an item is damaged, missing, or incorrect. Contact us within 48 hours.