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Why Choose Us?

Handcrafted with precision

Video Service

Bring your mini bags and custom character suitcases to life with high-quality TikTok packaging videos, making every unboxing full of surprise and fun.

100% Satisfaction Guaranteed

100% Satisfaction Guaranteed

Enjoy safe checkout, fast shipping, and 24/7 customer support. We’re here to help, every step of the way!

Shop with Love

Shop with Love

Your order helps strays — a portion goes to animal rescue. 🐾

FAQs

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except Bahamas, Yemen, Cuba, Iran, Sudan, Syria. Free shipping for all orders over $50. Otherwise, it costs $5.8,US remote areas 9.8$.

When will my order ship?

Orders ship within 3 business days. During launches/restocks, allow up to 14 business days. Delivery usually takes 6–10 business days.

How to track my order?

You’ll get a confirmation email after purchase and a shipping email once dispatched. Tracking info may take 2–3 business days to update.

I received a tracking number but it hasn’t updated?

This is normal with international shipments. Tracking updates once the package is scanned at the airport—usually after a few days.

What if I’m not home when my package is delivered?

Carriers usually reattempt delivery the next day or leave it at your local post office. Contact your carrier for details.

My payment was declined. What should I do?

Check your details, card expiry, and billing address. If the problem persists, contact your bank or us at support@nanabossshop.com.

Why did the price change at checkout?

Prices shown are product-only. Delivery fees may apply. If you notice a big difference, contact support@nanabossshop.com.

My discount code didn’t work?

Ensure it’s entered correctly and click APPLY. Discount codes cannot be combined. Still issues? Email us.

How do I cancel my order?

You can cancel within 2 hours of placing an order. After that, it may already be processing or shipped.

Will I get a confirmation email?

Yes! Please add support@nanabossshop.com to your contacts so it doesn’t go to spam.

I made a mistake with my address.

If the order hasn’t shipped, email us immediately to update it. If it has shipped, please track carefully and collect locally.

What’s your return & exchange policy?

Due to the mystery nature, no returns/exchanges unless an item is damaged, missing, or incorrect. Contact us within 48 hours.